Privacy Policy
Effective date: 5 August 2026
1. Data controller
The controller responsible for processing personal data through this website is:
SIA “AGM Orthopaedics”
Registration number: 42103076971
Office and correspondence address: 46 Graudu Street, Liepāja, LV-3401, Latvia
Email: sales@trust-tq.com
Telephone: +371 25 696 688
In this Privacy Policy, “AGM Orthopaedics,” “we,” “us” and “our” refer to SIA “AGM Orthopaedics.”
This Privacy Policy explains how we collect, use, store, disclose and protect personal data in connection with the TRUST® website at www.trust-tq.com.
2. Scope of this Privacy Policy
This Privacy Policy applies when you:
visit our website;
submit a contact form;
contact us by email or telephone;
request product, technical or regulatory information;
request Instructions for Use or other product documentation;
contact us regarding distribution, procurement, evaluation, training or partnership opportunities;
otherwise communicate with us in connection with the website or our business activities.
The website is intended to provide information about AGM Orthopaedics and the TRUST® Tactical Rapid Use Tourniquet.
The website does not currently allow visitors to:
purchase or pay for products;
place binding orders;
create customer accounts;
enter into sales contracts through an online checkout;
subscribe to marketing newsletters.
Any commercial relationship, quotation, purchase order, distribution arrangement or other contract is handled separately from the website.
3. Personal data we collect
3.1 Information provided directly by you
When you use the website contact form or contact us directly, we may process:
your first name and surname;
your email address;
your telephone number, where provided;
your job title or professional role;
the name of your company, institution or organisation;
your country or business location;
the subject and content of your enquiry;
information concerning a potential product evaluation, procurement, distribution or business relationship;
records of correspondence and follow-up communications;
any other information you voluntarily provide.
You are not required to provide more information than is reasonably necessary for us to respond to your enquiry.
3.2 Contact-form information
Information submitted through the website contact form may be stored in the website administration system and contact-management functions provided by Wix.
Wix may automatically create a contact record when a visitor submits a form through a Wix website.
3.3 Technical information
When you visit the website, certain technical information may be processed automatically, including:
IP address;
browser type and browser version;
device type;
operating system;
date and time of access;
requested pages and website resources;
referring page or website;
security and diagnostic information;
error and system logs;
information generated through essential cookies and similar technologies.
This information is primarily processed to deliver the website, maintain its security and stability, identify technical problems and prevent misuse.
3.4 Sensitive information
Please do not submit the following through the general website contact form:
patient records;
identifiable medical information;
health information;
information about injuries or treatment linked to an identifiable person;
national identification numbers;
payment-card details;
passwords;
classified or operationally sensitive information;
other special-category or highly confidential personal data.
If such information is necessary for a legitimate matter, contact us first so that an appropriate communication method can be arranged.
4. Purposes and legal bases for processing
We process personal data only where an appropriate legal basis applies.
4.1 Responding to enquiries
We process your contact details and message to:
receive and respond to your enquiry;
provide requested product or company information;
provide technical, regulatory or commercial documentation;
arrange a meeting, demonstration or product evaluation;
direct your enquiry to the appropriate person within AGM Orthopaedics;
provide reasonable follow-up communication.
The legal basis is our legitimate interest in responding to communications and managing professional and commercial enquiries under Article 6(1)(f) of the General Data Protection Regulation.
Where you ask us to take specific steps with a view to entering into an agreement, processing may also be based on Article 6(1)(b) GDPR.
4.2 Potential and existing business relationships
We may process professional contact information and correspondence to:
evaluate a potential distributor, supplier, customer or business partner;
conduct preliminary business discussions;
prepare quotations, proposals, non-disclosure agreements or other contracts;
organise product evaluations or sample deliveries agreed outside the website;
manage an existing commercial or professional relationship;
maintain records of meetings, negotiations and agreed actions;
manage distributor, supplier or institutional contacts.
Depending on the circumstances, the legal basis is:
Article 6(1)(b) GDPR, where processing is necessary for a contract or requested pre-contractual steps;
Article 6(1)(f) GDPR, based on our legitimate interest in managing professional and commercial relationships.
4.3 Website operation and security
We process technical information to:
deliver website content;
maintain website functionality;
protect the website against unauthorised access, fraud, abuse and cyberattacks;
identify and correct errors;
maintain system and network security;
investigate technical or security incidents;
keep appropriate security logs.
The legal basis is our legitimate interest in operating a secure, reliable and functional website under Article 6(1)(f) GDPR.
4.4 Compliance and legal claims
We may process or retain information where necessary to:
comply with legal or regulatory obligations;
respond to lawful requests from public authorities;
maintain legally required records;
establish, exercise or defend legal claims;
protect AGM Orthopaedics, its employees, representatives, property or legal rights;
investigate suspected fraud, misuse or unlawful activity.
The legal basis may be:
Article 6(1)(c) GDPR, compliance with a legal obligation;
Article 6(1)(f) GDPR, protection of our legitimate legal and business interests.
The principal GDPR legal bases include consent, contractual necessity, compliance with legal obligations and legitimate interests.
5. Cookies and similar technologies
5.1 Essential website technologies
The website uses cookies and similar technical technologies that are necessary for secure and reliable website operation.
These technologies may be used for:
website and network security;
fraud and attack detection;
session stability;
correct page rendering;
application programming interface protection;
identifying and resolving technical errors;
recording cookie or privacy preferences;
maintaining essential website functions.
Wix identifies a range of cookies used for security, stability, fraud detection, rendering and other core platform functions as essential cookies.
5.2 No external tracking tools
AGM Orthopaedics does not currently enable external tools for:
Google Analytics;
Meta Pixel;
Google Ads;
behavioural advertising;
visitor profiling;
cross-website tracking;
personalised advertising;
marketing-performance tracking.
We do not use website cookies to create advertising profiles or to follow visitors across unrelated websites.
5.3 Analytics and marketing cookies
The website is not currently configured by AGM Orthopaedics to use non-essential analytics or marketing cookies.
If such tools are introduced in the future:
this Privacy Policy will be updated;
the relevant cookie information will be provided;
non-essential cookies will not be activated before obtaining consent where consent is required.
Latvian Data State Inspectorate guidance states that consent is required for analytics and marketing cookies, while a website using only functional or technical cookies may provide a short informational notice without requesting consent for those essential cookies.
5.4 Managing cookies through your browser
You may configure your browser to:
display stored cookies;
delete cookies;
block some or all cookies;
notify you before cookies are stored.
Blocking essential cookies may affect the security, stability or correct operation of the website.
6. Recipients of personal data
Personal data is not made publicly available through the website.
Where necessary for the purposes described in this Privacy Policy, personal data may be accessible to:
authorised employees and representatives of AGM Orthopaedics;
persons responsible for responding to your enquiry;
website hosting and platform service providers;
information-technology and website-support providers;
email and business-communication service providers;
cloud-storage and document-management providers;
professional advisers, including legal, accounting, audit, compliance and regulatory advisers;
logistics or delivery providers, where you separately request or agree to receive physical materials or evaluation products;
public authorities, courts or law-enforcement bodies where disclosure is legally required;
other parties where you have authorised the disclosure or where disclosure is necessary for a matter you requested.
Recipients receive only the information reasonably necessary for the relevant purpose.
We do not sell or rent personal data.
7. Wix website platform
The website is operated using services provided by Wix.com Ltd. and its relevant affiliates.
In connection with operating the website, Wix may process information for services such as:
website hosting;
website security;
contact forms;
storing contact-form submissions;
website administration;
technical maintenance;
system stability;
fraud and attack prevention.
For these activities, AGM Orthopaedics generally acts as the data controller and Wix acts as a service provider or processor of website visitor information on our behalf.
Wix states that website owners are controllers of their visitors’ data and that Wix may act as the processor. Wix also states that its servers and backup infrastructure may be located in several regions, including Europe and the United States.
8. International transfers
Some website, information-technology or communication service providers may process personal data outside Latvia or outside the European Economic Area.
Where personal data is transferred to a country outside the European Economic Area, the transfer must be supported by an applicable lawful mechanism, which may include:
a European Commission adequacy decision;
European Commission Standard Contractual Clauses;
other appropriate contractual and organisational safeguards;
another lawful transfer mechanism permitted under applicable data-protection law.
Additional technical and organisational measures may be applied where appropriate, taking into account the nature of the information and the relevant service.
You may contact us for further information concerning the safeguards applicable to a particular transfer.
9. Retention periods
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected and for any applicable legal, regulatory or dispute-related requirements.
As a general rule:
9.1 General enquiries
General contact-form submissions and related correspondence may be retained for up to two years after the last meaningful communication.
9.2 Potential business relationships
Records concerning unsuccessful or discontinued commercial, distribution, procurement or partnership discussions may be retained for up to two years after the discussions end.
9.3 Existing contracts and business relationships
Information connected with an agreement or continuing commercial relationship may be retained:
for the duration of the relationship;
for applicable statutory record-retention periods;
for applicable limitation periods;
for as long as reasonably necessary to manage disputes or legal claims.
9.4 Technical and security records
Technical, security and diagnostic information may be retained for the period reasonably necessary to:
maintain website security;
detect and investigate incidents;
prevent abuse;
resolve technical problems;
comply with legal obligations.
9.5 Legal disputes and investigations
Information relevant to a dispute, complaint, investigation or legal claim may be retained until the relevant matter and applicable limitation periods have ended.
Information may be deleted earlier where it is no longer necessary and there is no legal or legitimate reason to retain it.
10. Data security
We use reasonable technical and organisational measures designed to protect personal data against:
unauthorised or unlawful access;
accidental loss;
misuse;
alteration;
unauthorised disclosure;
destruction;
other unlawful processing.
Measures may include:
limiting access according to professional responsibilities;
password and account-access controls;
secure website and communication infrastructure;
system and security updates;
backup and recovery measures;
service-provider confidentiality and data-protection requirements;
internal procedures for handling personal data.
No internet transmission or electronic storage system can be guaranteed to be completely secure. You should therefore avoid submitting unnecessary confidential or sensitive information through the general contact form.
11. Your data-protection rights
Subject to the conditions and limitations established by applicable law, you may have the following rights.
11.1 Right of access
You may request confirmation as to whether we process your personal data and request access to that information.
11.2 Right to rectification
You may request correction of inaccurate personal data and completion of incomplete information.
11.3 Right to erasure
You may request deletion of personal data where the legal conditions for deletion are satisfied.
This right does not apply where continued processing is necessary, including for compliance with legal obligations or the establishment, exercise or defence of legal claims.
11.4 Right to restriction
You may request restriction of processing in circumstances provided by applicable law.
11.5 Right to object
You may object to processing based on our legitimate interests.
When an objection is received, we will assess whether compelling legitimate grounds require the processing to continue or whether the information is required for legal claims.
11.6 Right to data portability
Where processing is based on consent or a contract and is performed by automated means, you may have the right to receive eligible personal data in a structured, commonly used and machine-readable format.
11.7 Right to withdraw consent
Where processing is based on consent, you may withdraw that consent at any time.
Withdrawal does not affect the lawfulness of processing performed before consent was withdrawn.
11.8 Right to lodge a complaint
You may submit a complaint to the competent data-protection supervisory authority.
The GDPR requires controllers to inform individuals about matters including processing purposes, legal bases, recipients, retention, rights and the right to complain to a supervisory authority.
12. Exercising your rights
To exercise a data-protection right or ask a question about personal data, contact:
Email: sales@trust-tq.com
Please include enough information for us to:
understand your request;
identify the relevant records;
verify that the request relates to you.
We may request additional information where reasonably necessary to confirm your identity and protect personal data from unauthorised disclosure.
We will respond without undue delay and within the period required by applicable law.
13. Complaints
You may contact AGM Orthopaedics first so that we can review and address your concern.
You also have the right to submit a complaint to the Latvian supervisory authority:
Datu valsts inspekcija
Elijas iela 17
Rīga, LV-1050
Latvia
Email: pasts@dvi.gov.lv
Telephone: +371 67223131
The authority’s current official contact information confirms this address, email and telephone number.
You may also contact the competent supervisory authority in the EU or EEA country where you normally reside or work, or where you believe an infringement occurred.
14. Automated decision-making and profiling
We do not use personal data collected through the website to make decisions based solely on automated processing that produce legal or similarly significant effects concerning website visitors.
We do not use website visitor information for behavioural profiling or personalised advertising.
15. Direct marketing
The website does not currently provide a newsletter or marketing subscription function.
Submitting a contact form or sending us a business enquiry does not automatically subscribe you to marketing communications.
We may respond to your enquiry and provide reasonable follow-up directly related to the subject of your communication.
We will not use your contact details for unrelated electronic marketing without an appropriate legal basis and, where required, your prior consent.
16. Children’s personal data
The website is intended primarily for adult professional, institutional and business audiences.
It is not specifically directed at children, and we do not knowingly request personal data from children through the website.
A parent or legal guardian who believes that a child has submitted personal data may contact us to request its review or deletion.
17. Third-party websites and social-media platforms
The website may contain links to:
external websites;
social-media platforms;
public authorities;
distributors or business partners;
technical or regulatory resources.
When you follow an external link, the relevant third party may process information under its own privacy policy and terms.
We do not control independent processing carried out by external website operators or social-media platforms. You should review the privacy information provided by the relevant third party.
18. Information received from other sources
In some business situations, we may receive professional contact information from sources other than the individual concerned, including:
the individual’s employer or organisation;
a colleague or business contact;
a distributor, supplier or partner;
a professional event or meeting;
publicly available company or professional sources.
Such information may include:
name;
professional role;
organisation;
business email address;
business telephone number;
country or territory of responsibility;
information relevant to a potential professional relationship.
We process this information only where there is an appropriate legal basis and where the processing is reasonably connected with legitimate professional or commercial purposes.
Where required, the relevant privacy information will be provided within the period prescribed by applicable law.
19. Changes to this Privacy Policy
We may update this Privacy Policy to reflect:
changes to the website;
changes to our processing activities;
new website functions;
changes to service providers;
legal or regulatory developments;
changes to our business contact details.
The latest version will be published on this website with an updated effective date.
Where a change materially affects how personal data is processed, an additional notice may be provided where required.
20. Contact information
Questions about this Privacy Policy or the processing of personal data may be submitted to:
SIA “AGM Orthopaedics”
Registration number: 42103076971
46 Graudu Street
Liepāja, LV-3401
Latvia
Email: sales@trust-tq.com
Telephone: +371 25 696 688